Emails
Tips on making your emails more inclusive
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Tips on making your emails more inclusive
Last updated
Was this helpful?
If using a third party design template (e.g. mailchimp), choose layouts which are clean and simple and use limited animations
Use clear and legible fonts and font sizes of at least 11 or 12pt.
Avoid using Bcc and reply-all.
Address the email clearly: In the case of an email with multiple recipients, make it clear in the body of the email who the email is for, and who’s just copied in for information purposes.
Clearly explain the email’s purpose and break up text into smaller paragraphs
Use headings, bulleted lists and numbers
When attaching documents, remember that not all documents (especially pdfs) are accessible. If the content can be added to the body of the email (as a link) that is preferable. If attaching media, remember those should ideally be accessible too (e.g. include transcripts and captions to videos and audio).
When using links ensure that the links are hyperlinks/clickable. Additionally, using descriptive meaningful text for hyperlinks creates a smoother reading experience for those using screen readers (e.g ).
If using images, include alt text which will explain the image if it is unable to load or cannot be seen
If using emojis, it is better to add them at the end of messages rather than in the middle of phrases. Additionally, it is clearer to have them accompany text rather than replace words.
Rememberto ask if recipients have any questions or need any resources in a different format.
